Frequently Asked Questions (FAQs)
- How can I track the status of my order?
Once your order has been shipped, you’ll receive an email or SMS containing your tracking number along with a direct link to follow your package’s journey. You can also check the delivery status anytime by logging into your Genuniqz.com account under the “My Orders” section.
- Can I exchange an item I purchased for a different size or color?
Yes, absolutely! If you need a different size or color, you can request an exchange within 7 days of receiving your order. Please make sure the item is unused, unwashed, and has all original tags attached. Once we receive and inspect the returned item, we’ll ship the replacement right away.
- Is shipping free on Genuniqz.com?
Yes, we offer free shipping on all orders delivered within our serviceable regions. There are no hidden delivery charges—the price you see at checkout is the total you’ll pay.
- How do I return a faulty product to you?
If you receive an item that is defective or damaged, please contact our customer support team within 7 days of delivery. We’ll guide you through the return process and cover all return shipping costs for eligible items. Once we receive and verify the product, you can choose between a replacement or refund.
- How many days does it typically take to receive an order from Genuniqz.com?
Orders are usually processed and shipped within 24 hours to 3 business days from the purchase date. Delivery time may vary depending on your location, but most customers receive their orders within 3–7 working days.
- How do I know if my order qualifies for free shipping?
All orders placed through Genuniqz.com automatically qualify for free shipping within our serviceable delivery zones. If you live in a location outside our courier partners’ coverage, we’ll inform you before shipping and offer an alternative solution.